The COVID-19 pandemic has caused unprecedented hardship for so many countries, and we at Samsung Healthcare would like to sincerely thank the healthcare workers around the world for their unending efforts and sacrifices to fight against COVID-19.
In this testimonial, we would like to go on a special journey with you by tracking our stories responding to COVID-19. Based on the interviews with five different groups covering from R&D to service, we want to share the memorable stories of our employees who helped support the frontline heroes in tackling the COVID-19 crisis.
Despite hardships and health risks, our employees did their best to fulfill their roles during the COVID-19 pandemic. We are tremendously grateful for staying strong and getting through this together. Let’s meet our Samsung Healthcare heroes.
Our first destination was the R&D group. Through the interview, we felt that they put the concern of our customers first and tried to solve even minor problems professionally because they understood the inconvenience the customer might experience based on a customer-oriented and problem-solving mindset. Check out how they devised solutions to meet the customers’ needs and how they managed the best performance in product development.
Samsung's manufacturing group is trying their best to keep the basic requirements for production. However, in a crisis situation like COVID-19, they had to go the extra mile to respond quickly and flexibly by breaking away from the existing system. Also, it was very impressive that all the members of the group dealt with managing the crisis under one mindset. Learn more about how we build our creative works from a solid foundation.
Global Clinical Group
In the COVID-19 situation, the global clinical group sacrificed themselves to help support the medical staff even with the risk of infection. They conducted user training programs, and provided diverse clinical support regardless of the channel, and delivered the values of Samsung products for COVID-19 imaging. We uncovered the hidden stories behind how we formed a sense of solidarity with our users, relying on each other to overcome the crisis.
Overseas Sales Group
As a companion, the overseas sales group resonated our voices to reach customers in all activities. As face-to-face activities were impossible during the global crisis, they managed a close
relationship with our customers by coming up with diverse business activities such as virtual demos, online training, and webinars. Check out our key learning points and how we are adapting to a fast-changing world.
Service Solution Group
Our last destination was the service solution group. The service group is essential to help manage the gear of our front-line heroes. Our service engineer diagnosed our equipment for any problems in advance through our RMS service platform and performed repair service remotely or in-person only if a visit was required. Like a mechanical doctor in the middle of a battlefield to help frontline heroes fighting against COVID-19, learn more about how they geared up with the service solution arsenal and reinforced regular management services to secure uptime during the crisis.
In this special edition, as we elaborated in the interview, we focused all our efforts on promptly providing products and solutions to meet our customer's urgent needs. The key to our COVID-19 response was by actively managing our inventory and supply chains as well as maximizing our production capacity in COVID-19.
Samsung Healthcare hopes to share our stories of tackling the COVID-19 crisis with our heroes that helped support frontline heroes. Samsung Healthcare believes that together, all of us will overcome this difficult and challenging situation in the near future. We sincerely hope for the safety of you and all your loved ones.