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Explore the services we offer to help provide top-quality healthcare.
Putting a smile on your face
Samsung realizes it is important to enable our customer to take care of the patients, not their medical Product.
So Samsung has developed a state-of-the-art RMS (Remote Maintenance System) with secure remote access.
Through real-time monitoring and remote diagnosis, the fastest solution will be found,
providing maximum uptime and performance.
Effective diagnostic monitoring and analysis helps keep the system operating at its best and preventing a technical problem in advance
Proactive Maintenance Prediction of future problems can become possible with RMS. System errors or warnings are monitored on a real-time basis and can be analyzed to predict technical problems which may occur with the user’s medical equipment. When problematic situations are detected, service engineers will make a preventive maintenance visit to the site, bringing parts that would be necessary to solve the problem.
On-line Regular Inspections Product status is checked regularly to keep it’s operation stable and prevent sudden interruptions. Valuable Advice for Efficient Use Users can get valuable advice for more efficient use of their devices by analyzing the stored database such as replacement time of equipment, log information or optimum parameter settings.
Fast uptime is when the service engineers are aware of the site’s situation from the remote diagnosis
Real-Time Diagnosis with Remote Desktop Solutions Samsung service engineers can monitor all system errors or warnings in real-time. If problems are detected through the real-time monitoring, remote diagnosis is performed and SMS messages are sent to inform the local Samsung service engineers of the problems. The engineers can then either repair the equipment remotely via Remote Desktop Solution or provide an appropriate on-site solution.Fast Uptime The service engineer will have detailed information before arriving at the site and RM center can order the necessary parts at the same time. Prompt Upgrade Prompt remote upgrading of software and firmware with RMS keeps the equipment operating at its best.
Remote repair Hospital
SMS Service Engineer
On-site repair Hospital
Call/Internet Call Center, RMCenter
Your equipment is safe from hacking or viruses through a virtual tunnel patient information is secure
Virtual Tunneling A virtual tunnel is established between the user’s equipment and the RMS server using Samsung’s VPN (Virtual Private Network). Safety Encryption All information is encrypted before being sent from the medical equipment to the RMS server. Security of Patient Information Security of patient information is ensured by requiring the user’s consent every time a service engineer accesses the equipment also blocking any patient information from the engineer ‘s view during the repair.
* RMS complies with agreement of Food and Drug Administration (FDA), Health and Insurance Portability and Accountability Act (HIPAA).
* Depending on circumstances, a software upgrade may be required.